ColorBANG User Service Agreement

LAST UPDATED: 【 March 29th 2024 】

EFFECTIVE DATE: 【 March 29th 2024 】

Preamble and Important Tips

Welcome to using ColorBANG (hereinafter referred to as “this game”) and related services!

ColorBANG and related services (hereinafter collectively referred to as “this service” or “our service”) are provided by N2 PTE. LTD. and its affiliates (hereinafter referred to as “we”). They also apply to your use, access, or browsing of other games, websites, customer services provided by us and services provided by third parties authorized by us.

If you wish to use this service, you should read, agree to, and comply with the “ColorBANG User Service Agreement” (hereinafter referred to as “this Agreement”). By clicking agree, accept, next, or any equivalent term, or by registering, logging in, using the service, you are deemed to have read and agreed to all the terms of this Agreement, and this Agreement will take effect. If you do not agree to any content of this Agreement, or cannot understand any term of this Agreement accurately, please do not proceed with any further operations, and stop using any service.

To safeguard your legal rights, please carefully read and fully understand all the contents of this Agreement, especially the clauses that exempt or limit our liability, restrict your rights, the terms of law application and dispute resolution, and any separate agreements related to the activation or use of a specific service. The aforementioned provisions are typically highlighted in bold, color-coded, or by other reasonable means to draw your attention. Your acknowledgment of these provisions may result in you undertaking additional contractual obligations in specific situations.

Age/Behavioral Capacity Tips

According to the laws of your country or region of residence, you confirm that you are a natural person with full capacity for civil rights and actions, or have the legal capacity to sign and abide by this Agreement, and you are responsible for all your actions related to using our services.

If you are a child (specific age determined according to the laws of your country or region of residence) or a person without the capacity for civil conduct, you should present this Agreement to your parents (or guardians) for their judgment and confirmation of acceptance of this Agreement. If the laws of your country or region of residence prohibit you from using the services we provide, you must not create an account for this game;

If your age has exceeded the specific age of a child defined by the laws of your country or region, but you are still a minor (specific age determined according to the laws of your country or region for the definition of “majority”) or cannot independently bear legal responsibility, you must read this Agreement in the presence of your parents (or guardians) and can only use our services after obtaining their consent to all the terms of this Agreement. The same requirements apply to all modifications or updates to this Agreement.

Testing Version Notice

You acknowledge and agree that the version being used is a testing version. We will strive to provide a good experience, but we cannot guarantee that the service of the testing version will work properly in any situation and may disrupt the normal operation of other parts of the system. Therefore, you acknowledge and agree to the following terms:

(a)During the testing period, we may delete or modify content, files, and data related to this game at any time for any reason. Unless specifically stated, game progress during the testing period will generally be removed after testing and cannot be used in the official version;

(b)We may terminate testing at any time, which may render your testing version unusable or unable to operate normally. Upon termination of the testing version, you must delete the local testing instance on your computer, as well as any files and data related to the testing version that you have received.

(c)Important information, data, and material stored on your system have been backed up.

(d)Unless specifically notified by us, the testing shall be deemed as confidential, and you agree to keep confidential all content and information you can access or obtain during the testing, including but not limited to information or content related to “game content such as story, graphics, gameplay, etc.,” “testing scope and method,” or “testing activities themselves.” You agree and acknowledge that during the confidential testing phase, any videos that you livestream, record, and upload without our written authorization will constitute a breach and infringement. We reserve the right to pursue corresponding legal liabilities, and your account may be subject to suspension depending on the circumstances.

(e)The game graphics, gameplay, and plot during the testing phase do not represent the quality upon official launch. We welcome your feedback during the testing period regarding further development of the game, and we are willing to collaborate with you and the entire player community to enhance our gaming experience.

Terms Application

We may revise the terms of this Agreement from time to time, and once the revised terms are published, they will replace the original terms of the agreement. You can review the latest version of the agreement terms on our website. Please carefully read the changed agreement terms and if you do not agree with the changes, you should immediately stop using the service. If you continue to use the service, it means you have accepted the revised agreement text and are bound by it.

If you have downloaded this game or related services from GOOGLEPLAY, the policies of GOOGLEPLAY may affect the details regarding refunds and liability. Additionally, if you choose a third-party payment channel in this game or related services, you acknowledge that your refund policy may also be subject to the policies of the third-party payment channel.

If you have any questions about this agreement or related matters, you can contact us through the “Contact Us” section of this agreement, and we will respond to you as soon as possible.

1. Definitions and Service Description

• 1.1 This Agreement: refers to the “ColorBANG User Service Agreement” and its revised versions.
• 1.2 N2: refers to [N2 PTE. LTD.] and its affiliated companies, also referred to as “we” in this Agreement. We are the owners and operators of this game and related services.
• 1.3 User: includes registered and unregistered users, who as game users may also be referred to as “players” or specific identities within the game world, and are referred to as “you” more frequently in this Agreement. Unregistered users can browse our website, but some functions and services require you to register and log in to use the full functionality. You become an “unregistered user” when you start using our products and/or services.
• 1.4 This Service: refers to this game and related services, including but not limited to game, virtual goods, account registration, account login, account password management, recharge services, account cancellation, account information inquiries, and account binding. The specific content of this service is provided by us based on actual circumstances. We reserve the right to change, suspend, or terminate all or part of the abovementioned services at any time, but we will endeavor to inform you in advance of any changes that may significantly affect your rights.
• 1.5 The official methods we publish are the only legitimate ways to register, log in, download related product software, and use the services we provide. Any services (including but not limited to accounts, software, game items, etc.) obtained through any other means, channels, or methods are deemed as illegitimate gains, and we do not recognize their validity. Once discovered, we reserve the right to delete, reset, or ban the account. You are solely responsible for any adverse consequences resulting from this.

2. Provisions Related to Service Content

2.1 Registration

• 2.1.1 You can create a game account for our services through individual registration or by linking a third-party platform account.
• 2.1.2 You need to provide us with complete, true, accurate, and up-to-date necessary registration information as per the page instructions. We will handle your personal data in accordance with the privacy policy and relevant laws and regulations. You cannot use other people’s information or engage in identity theft during account registration. If the information changes after submission, you should promptly update it.
• 2.1.3 You understand and agree that the game account you create must not violate this Agreement and relevant laws and regulations. Your account name, username, profile information, and other personal information must not contain illegal or prohibited content (including but not limited to obscene or other offensive material). You may not use another person’s identity without permission (including but not limited to impersonating someone else’s name, title, or other means that could cause confusion) to create an account. You are also prohibited from registering accounts for cheating purposes or for purposes not stipulated in this Agreement (including but not limited to frequent or bulk registration of accounts for malicious purposes). During account registration and usage, you must comply with applicable laws and regulations and must not engage in any activities that infringe on the interests of society, harm the legitimate rights and interests of others, or go against societal moral standards. We have the right to review the information you submit or use, and if such information violates the requirements of this Agreement, we have the right to refuse registration, request you to make corrections within a reasonable period, suspend your account usage, or permanently ban your account.

2.2 Use and Management

• 2.2.1 You acknowledge and agree that you have the right to use our services based on our authorization in this Agreement, and the ownership of the game account belongs to us. No transfer, sale, gift, lease, or any form of transfer of ownership occurs with any of your paid or unpaid activities during the use of the service. You may only use the account for non-commercial purposes. Unless otherwise provided by law or with our written consent, you may not in any way provide your account for use by others, including but not limited to: not giving, lending, renting, transferring, selling, mortgaging, or granting permission for others to use the account. Otherwise, you will be solely responsible for any risks of account and item loss, personal information leakage, and all legal consequences resulting from these actions, as such actions irreversibly disrupt the game environment and may compromise the fairness and security of personal information of other users. We have the right to take measures against your account, including but not limited to warnings, restricting or prohibiting the use of all or part of the account’s functions, deleting the account and game data, and other related information, suspending or permanently banning the account. As a result of these measures, you bear all the consequences. We implement a series of anti-cheating measures in the game community, including anti-cheat and anti-account trading measures, to prevent such actions. Your support in these efforts is highly appreciated. If possible, we will periodically and in various forms provide encouragement for your cooperation. If you need to report any violations of the agreement or laws, please contact us through the contact information provided in this Agreement.
• 2.2.2 You are responsible for all actions taken under your game account and/or through your account. You should properly and securely handle, use, and maintain your account and password and take necessary and effective measures to keep them confidential. We will actively take technical and managerial measures to ensure the security and effectiveness of your account, but we are not liable for any loss, leakage, tampering, theft, or other losses resulting from improper account management, use, or maintenance, unless caused by our fault, and you are responsible for any legal liabilities arising from this.
• 2.2.3 If you find that someone else is impersonating or stealing your ColorBANG account and password, or in any other unauthorized usage situation, you should immediately notify us and inform us of the measures to be taken. When notifying us, you should provide personal valid identification information consistent with the information you provided during registration. Upon receiving your valid request and verifying your identity, we will take corresponding measures based on your request or the specific circumstances (including but not limited to temporarily suspending the account login and usage). You will be responsible for any losses incurred due to the measures taken in response to your request. If you fail to provide valid identification information or the information you provide does not match the registered information, we have the right to refuse your request, and you will be responsible for any resulting losses.
• 2.2.4 You understand and agree that unless you clearly inform us of the unauthorized use or information leakage of your account and provide relevant evidence materials through a complaint or account appeal, we have reason to believe that the account activity is as a result of your usage.
• 2.2.5 In order to protect account security and prevent account theft, we may periodically or regularly use one or more methods to verify the identity of registered users (such as email verification, etc.). If a user fails to pass the verification, we have reasonable grounds to suspect the account’s security has been compromised. Depending on the severity of the situation, we may unilaterally decide whether or not to suspend or terminate the provision of our products and/or services to that account or take further action. You understand and agree that our implementation of the aforementioned measures is to protect the security of user accounts, and we are not liable for any resulting consequences.
• 2.2.6 You understand and agree that in order to provide a high-quality and effective service, we may utilize the processor and broadband resources of your terminal device. If you are not connected to a free data network, using this service may incur data usage fees, for which you are responsible to understand from your carrier and bear the associated costs.
• 2.2.7 You fully understand and agree that as part of the overall plan to protect your personal information and to efficiently utilize server resources, if any of the following situations occur with the use of your ColorBANG account:
• Your ColorBANG account has not been logged into any of the products or services we provide for 3 years from the date of registration.
• You have not continued to use any of the products or services we provide for 3 years from the date of your last login and use.
• We have the right to take measures including canceling the account, deleting game data, and related information after providing advance notice. You understand that the deleted information cannot be recovered.

2.3 Account Cancellation

• 2.3.1 You can apply for the cancellation of your account through customer service or via other methods announced by us. For more information about the prerequisites, process, conditions, consequences, and other matters related to account cancellation, please refer to the relevant page instructions or contact our customer service.

2.4 Virtual Products

• 2.4.1 You may obtain special service content, such as “virtual items” or “game virtual currency,” through free or paid means (referred to as “virtual products”). You understand and agree that virtual products have no monetary value, cannot be exchanged for cash, transferred, or traded. You agree not to obtain virtual products through improper means, including but not limited to unauthorized third-party transactions, using third-party programs to modify or steal virtual products. You also agree to abide by our related policies and regulations regarding virtual products.
• 2.4.2 Due to different regulations, tax systems, and operational costs in different countries or regions, the prices of virtual products and the content of the game may vary. You agree to use the product based on your actual place of residence and agree not to use IP proxies or other methods to circumvent geographical restrictions. Violations include but are not limited to accessing game content that cannot be provided in the area due to geographical restrictions, ordering or purchasing virtual products at prices not suitable for your geographical location. If we find that you have engaged in the aforementioned violations, we may issue warnings or impose restrictions or bans.
• 2.4.3 In order to maintain the quality of our service, we may adjust the game or service content at any time and may unilaterally decide to modify, replace, change, suspend, cancel, or delete virtual products. As virtual products do not have monetary value, you agree not to request any monetary compensation, claims for compensation, or refunds due to related adjustments.
• 2.4.4 Unless otherwise provided by law, you may not request the conversion of virtual products back into currency or other items of value, or request the cancellation of related orders and a refund. If you are entitled to a refund, we may first recover the virtual products involved in that transaction after receiving the relevant request.

3. User Code of Conduct

Considering the possibility of minors encountering this product, and to fulfill our social responsibility and obligations to protect minors, you fully understand and agree that the following terms may prompt and require you to be more attentive in your behavior. You must adhere to these norms and accept any user behavior regulations and measures that we continually delete or add to optimize the good community atmosphere in the game.

3.1 You fully understand and agree that you are responsible for all actions taken under your account, including any content you post and any subsequent consequences. Unless otherwise provided by law, any legal actions taken by you when registering an account are presumed to be your own legal actions.

3.2 You are only allowed to use this service in accordance with the provisions of this Agreement. When using this service, you must not infringe upon our legitimate rights or the legitimate rights of any third party.

3.3 You cannot, either by yourself or persuading others, employ means such as defamation, slander, ridicule, mockery, deception, fraud, concealment, coercion, threat, harassment, intimidation, abuse, stalking, compulsion, or any form of mental or physical abuse and bullying against others, or treat any gender, race, ethnicity, or religion in a discriminatory, offensive, or abhorrent manner.

3.4 Without legal permission or our prior written consent, you are not allowed to engage in the following activities:

• 3.4.1 Conduct reverse engineering, reverse assembly, reverse compilation, or attempt in any other manner to discover the source code of the software or other confidential information, including but not limited to elements not yet actively presented but sealed in the product installation package;
• 3.4.2 Utilize third-party software, plugins, cheats, or systems not developed or authorized by us to access our services or create, distribute, or spread third-party software, plugins, cheats, or systems not developed or authorized by us;
• 3.4.3 Use physical or software programs to control the game through simulated human operations, either directly or by script, to achieve the cheating effect of using methods such as cheating without modifying the game program and code;
• 3.4.4 Establish mirror sites related to this service or take web (network) snapshots, or utilize server hosting in any way to provide services identical or similar to this service to others;
• 3.4.5 Engage in activities unrelated to the services we provide, including but not limited to the improper, illegal, and purpose unrelated to experiencing the services or products we provide. This includes but is not limited to buying and selling accounts, game characters, virtual currency, virtual items, and virtual goods;
• 3.4.6 Directly or indirectly engage in acts of organization, instigation, theft, possession, use, picking up, purchasing, resale, or other means infringing on the usage rights of any third party’s accounts, characters, virtual currency, virtual goods, or virtual items;
• 3.4.7 Engage in any behavior through our related services that may adversely affect the normal operation of the internet, including but not limited to transmitting in any form files containing computer viruses, destructive programs, or other software or programs that may adversely affect the normal operation of others’ computers or the internet;
• 3.4.8 Engage in behavior detrimental to us through our related services, including but not limited to money laundering, illegal purchase and sale, or any other illegal acquisition of virtual currency;
• 3.4.9 Publish, transmit, propagate, store, create, or participate in creating non-compliant content, including but not limited to:
• a)Content violating laws and regulations;
• b)Content infringing on the legitimate rights of others, including privacy rights, reputation rights, image rights, intellectual property rights, and trade secrets;
• c)Content constituting harassment, advertising information, excessive marketing information, and spam information;
• d)Content advocating discrimination, prejudice, racism, hatred, harassment, or harm against any individual or group;
• e)Content advocating cults and feudal superstitions;
• f)Content promoting violence, money laundering, gambling, terrorism, threatening, or disrespecting any individuals or entities;
• g)Content harming minors in any way;
• h)Content promoting illegal or harmful activities or substances;
• i)Any other content violating public order and good customs.
• 3.4.10 Any violations listed in our“Common Violation Handling Measures”that are illegal, impact the normal operation of the game, or infringe on the rights of others;
• 3.4.11 Any other behaviors that positively or negatively infringe on or assist others in infringing on the rights of third parties;
• 3.4.12 Any unauthorized behavior by us or within the industry that is widely recognized as inappropriate.You understand, agree to, and authorize us: To achieve comprehensive management of the game community and maintain the game environment, for the above behaviors, we may independently or through third parties employ a series of technical means to handle such issues, including but not limited to setting up anti-cheating and information filtering systems and procedures in code and applications. You can obtain relevant information about these third-party service providers in the privacy policy.

3.5 You understand and agree that if, upon investigation and our judgment, your behavior or content posted violates laws and regulations, this Agreement, and/or other agreements, and rules we have issued, or in accordance with legal requirements by regulatory authorities, we may take one or more of the following measures (specific measures and the duration of the measures taken will be determined by us based on the specific circumstances of your violation):

• Warning;
• Muting, including but not limited to muting in the entire game area, a single area, and public channels;
• Content reset, including but not limited to resetting or forcibly modifying illegal nicknames, room names, images, or other illegal information or content you have provided or uploaded;
• Restricting or prohibiting your access to specific scenes or the use of specific functions;
• Temporary or permanent account suspension (referred to as “banning”); You understand and agree that during the ban period, the virtual currency, game equipment, game coins, and other game items in your game account may become unusable. If the aforementioned virtual currency, game equipment, game coins, and other game items have a certain validity period, this validity period may expire during the ban period, and after the unblocking of your game account, you will not be able to use the expired virtual currency, game equipment, game coins, and other game items;
• Temporarily or permanently banning the specific terminal involved in illegal or non-compliant behavior (including but not limited to PC terminals, mobile terminals, etc.) from using our services;
• Deleting or canceling your account, and deleting all or part of the data or other related information in your account;
• Unilaterally notifying you of the termination of this Agreement;
• Initiating corresponding civil litigation against your illegal or non-compliant behavior, holding you liable for infringement, breach of contract, or other civil liabilities, and demanding compensation for any losses we have suffered due to your illegal or non-compliant behavior (including direct economic losses, loss of reputation or goodwill, and compensation paid to outside parties, settlement costs, legal fees (except where specifically provided by law in certain countries or regions), litigation costs, and other indirect losses), or transferring them to the relevant administrative authorities for administrative penalties, or referring them to the corresponding judicial authorities in the issuing country or region;
• Other processing measures announced by us through other means (including but not limited to user guidelines, player regulations, game announcements, prompts, and notifications). You specifically agree that to efficiently maintain a fair and orderly gaming community, we have the right to directly process the aforementioned measures at any time without prior notice, except where specifically required by law.

3.6 If you violate any provisions of this Agreement, we have the right to take one or more of the measures specified in Section 3.5 of this Agreement and may disclose the processing results. Additionally, we have the right to demand compensation for all losses caused by your breach.

3.7 You fully understand and agree that we have the right to, based on reasonable judgment, take appropriate legal actions against any users who violate relevant laws, regulations, or the provisions of this Agreement and preserve related information for reporting to relevant departments. Users are solely responsible for any legal liability resulting from such actions.

3.8 You fully understand and agree that if you violate any provisions of this Agreement or related service terms, and as a result, any third party makes any claims, demands, or experiences losses, you shall bear the responsibility independently. You should also compensate us for any losses suffered as a result.

3.9 You should avoid involving us in political and public events through your use of our services. If you do so, we have the right to suspend or terminate your services. We also have the right to immediately suspend or terminate all services to all ColorBANG accounts registered by you, and you should bear all responsibilities for this.

4. Ownership and Intellectual Property Statement

4.1 All the copyrights, trademarks, patents, commercialization rights, trade secrets, and other legitimate rights and interests of the content in this game and other services we provide (including but not limited to software, technology, programs, web pages, text, images, graphics, audio, video, layouts, continuous dynamic screen presentations of product operations) and all information content related to us (including text, images, audio, video, graphics, interface design, layout framework, relevant data, or electronic documents, etc.) are protected under the corresponding international treaties. We have all ownership, intellectual property rights, and other legitimate rights and interests in the aforementioned content, except for the rights that related right holders should enjoy in accordance with the law. Without our prior written consent, you may not use our services in any way outside the usage methods stipulated in this Agreement.

4.2 We provide technical support for the development and operation of this service, and we have all rights to the data and information generated in the development and operation of this service and other services we provide. You acknowledge that your use of our services does not grant you any rights or benefits in any aspect or function, including but not limited to (if applicable) any in-game rewards, achievements, characters, virtual currency, levels, and other content. You understand that we may, in accordance with legal provisions and the terms of this Agreement, independently decide to stop providing you with any character data, game progress, game customization, and/or other data related to your use of our services without further notice.

4.3 You specifically agree and confirm that without our permission, you may not directly or indirectly run our games through any unauthorized third-party “cloud computing” services or “cloud gaming” services, or transmit unauthorized streaming media or game content from a third-party server to any device through any software or service.

4.4 In the process of using our services, you may upload, use, or disseminate content that you or third parties own intellectual property rights to. We respect these intellectual property rights, but you must ensure that you have obtained the legal authorization of the relevant rights holders before uploading or publishing such content, and such authorization does not conflict with your obligations under this agreement. You hereby grant us a global, perpetual, irrevocable, free, and sublicensable license to use, modify, reproduce, translate, publish, distribute, alter, release, issue, publish, link, publicly perform, test, publicly transmit, distribute, promote independently or jointly with partners, or use your uploaded or published content (including but not limited to text, images, music, performances, and audiovisual works) in any way permitted by law. If we receive an appropriate notice from a copyright owner or their legal representative and upon review, we have the right to remove content that violates the intellectual property rights of others and require you to bear the corresponding legal responsibility.

4.5 This Agreement does not include any implied authorizations. Unless this Agreement clearly grants you such rights, you do not have any rights or interests due to the use of our services.

4.6 You specifically acknowledge and agree that, under no circumstances, unless we have obtained your written permission, you are not authorized to use our games, services, or any content obtained from our community (including unauthorized third-party content) for any form of artificial intelligence model training or content creation based on artificial intelligence generation technology. We reserve the right to pursue civil and criminal liability for such behavior. If any of the aforementioned actions are verified by investigation, your account and related services will be immediately terminated indefinitely.

5. User-Generated Content and Authorization

5.1 Regarding the content related to our games or services that you create, produce, upload, or publish on the services provided by us or third-party communities, forums, web pages, and applications (referred to as “UGC Content”), you must ensure compliance with our relevant rules for publishing UGC content ("UGC Content Rules”).

• 5.1.1 If the UGC content contains content for which we hold intellectual property rights, you need our prior written authorization for any commercial use of the UGC content.
• 5.1.2 In relation to the UGC content, you grant us a permanent, irrevocable, global, free, transferable, and sublicensable right to use (including but not limited to copying, distributing, renting, exhibiting, performing, broadcasting, modifying, adapting, disseminating via information networks, and other use methods including commercial and non-commercial purposes, within or outside of the games and services we provide).You promise and guarantee that our use of UGC content based on the above agreement will not infringe on the intellectual property rights and other legitimate rights of any third party.
• 5.1.3 You may only display UGC content on platforms approved by us and use it in the manner approved by us. You may not distribute the content on other platforms without our permission, nor may you authorize third parties to do so. You agree to indemnify us for any claims or losses arising from your breach of this agreement.
• 5.1.4 You also agree to irrevocably authorize us and our affiliated entities to counter infringing actions against UGC content on a third party’s behalf, and to take preventative action in your name or by employing a professional third party. We have the right to independently make decisions and implement and profit from any compensation obtained.
• 5.1.5 According to the law, you have personal rights to UGC content (such as the right to publish, the right to attribution, the right to modify, and the right to protect the integrity of the work). You confirm and agree that we may independently decide whether, and in what manner, to attribute the UGC content based on the specific usage scenario, and you will not claim the abovementioned personal rights against us or our affiliated entities for our use of the UGC content under this agreement’s provisions.
• 5.1.6 You should ensure that, when creating, producing, uploading, or publishing UGC content in the course of using our games and services, you have the legal right (including self-ownership or obtaining authorization) to grant us and our affiliated entities the authorization as stipulated in Section 5.1 of this Agreement. You confirm that your creation, production, uploading, or publishing of UGC content, as well as our use of such UGC content as per Section 5.1 of this Agreement, will not infringe on the intellectual property rights or any other legitimate rights of others (such as the right of publicity, privacy rights, etc.), and will not violate any existing laws, regulations, administrative regulations, prohibitive provisions, or public morality.

5.2 Our services and games may involve third-party intellectual property rights, and if such third parties have requirements for your use of the intellectual property under Section 5.1 of this Agreement, we will inform you of such requirements in an appropriate manner, and you should comply with them.

5.3 You specifically understand and agree that, given the limitations of licenses and copyrights that may arise from using AI tools for content creation, the ownership and scope of UGC content created using AI tools (AIGC) may be subject to restrictions based on the applicable criteria and conflict norms as determined by the AI tool provider. Under these limitations, if we have data processing rights, we may independently or through cooperation with other third-party platforms modify or delete the content you submit.

6. User Information and Data Protection

6.1 You agree and authorize us to collect and use your user information based on legal, legitimate, and necessary principles for the fulfillment of this agreement, the provision, maintenance, or improvement of our services, or other purposes explicitly specified in this agreement and requiring your consent. This may include information provided during real-name registration, game data associated with your account, and other information that you provide to us during the use of our services for security, user experience optimization, and other considerations. Our collection of your user information will adhere to the provisions of this agreement, relevant laws, and the privacy policy.

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6.2 You fully understand and agree that we or third parties with whom we cooperate may use your user information to provide various types of information related to our games, such as promotional information and information about game activities, through various means such as SMS, phone calls, and emails.

6.3 For the better provision of game services and improved gaming experience, we may use unique identifiers, nicknames associated with your gaming account, other authorized information, and information related to your operations and game activities (referred to as “such information”) to enhance your gaming experience and may display this information to you, other users, or friends.

6.4 You should not collect, copy, store, transmit, or use the personal information of other users in any way. Any consequences resulting from such actions will be your responsibility.

6.5 Protecting user information and privacy is one of our fundamental principles. In addition to the provisions of this agreement, our game services’ collection, use, and protection of user information will adhere to agreements such as the “ Privacy Policy.”Unless otherwise specified by law, if you have consented to or authorized us to collect, use, or process your personal information according to the aforementioned agreements or provisions, the withdrawal of such consent or authorization will not affect the collection, use, or processing of personal information that has occurred prior to the withdrawal based on your prior consent or authorization.

6.6 The retention period for user purchase records of game virtual currency will comply with the relevant laws and regulations of the issuing country or region. The retention period for other game data will be determined by us, except where otherwise provided by law and regulation.

7. Terms of Use for Minors

7.1 You and your guardian (if you are a minor) have specifically noted and agreed to the special provisions regarding the use of minors in this agreement. If there are changes in laws and regulations related to the age and rights of minors in your country or region, your rights will correspondingly change.

7.2 You are aware and agree that parents (or guardians) of minor users have a legal obligation to manage and supervise their use of the services and bear the corresponding responsibilities. If you fail to comply with the relevant identity verification obligations, it constitutes fraud against us, and we reserve the right to pursue legal responsibility against you. Any losses arising from this will be borne by you or your parents (or guardians).

7.3 You are aware and agree that to protect users, especially those involving the identity of minors, refunds based on actual usage and expenditure by adult users or guardians of minor users should be supported by sufficient evidence, such as identification of the guardian and the user, and proof of the relationship between the guardian and the minor. Before completing the identity verification, we will not implement any refund measures. In the event of a refund based on legal provisions, you agree to fulfill necessary verification and communication obligations according to our processes and requirements and sign relevant commitments as evidence of your application when we deem it necessary.

7.4 If you encounter any behavior by other users that infringes on the rights of minors while using our products, you should immediately contact our minor protection officer. The contact details are as follows: Email: [[email protected]]

8. Changes/Interruptions/Termination of Service

8.1 Suspension and Termination of User Services

• We have the right to suspend or terminate the provision of services to you in accordance with the provisions of Section 3 of this agreement if you breach its terms or relevant laws and regulations.

8.2 Interruption, Suspension, and Termination of Server Operations

• 8.2.1 In order to ensure the normal operation of the server, we need to regularly conduct maintenance shutdowns or urgent shutdowns due to unforeseen events. We ask for your understanding in the event of normal service interruptions or suspensions resulting from the aforementioned reasons, and we will strive to minimize the duration of such interruptions.
• 8.2.2 We reserve the right to terminate or suspend all or part of the services provided by the server in the following circumstances, and we do not assume any responsibility for the inconvenience or damage caused to users or third parties:
• a)Regular maintenance or construction, software and hardware updates: We have the right to suspend services, but we will strive to complete maintenance and update work as quickly as possible.
• b)Server damage, rendering it unable to operate normally.
• c)Sudden malfunction of hardware, software, and electronic communication devices.
• d)Failure of network service provider lines or other malfunctions.
• e)Emergency situations as required by law or for the personal safety of users and third parties.
• f)Third-party reasons or other force majeure situations.

8.3 We reserve the right to completely terminate or partially terminate the provision of our services in circumstances we consider necessary, and will make an announcement before the termination in accordance with the laws of the issuing country or region. Regardless of the reason for the termination of the service, users should take appropriate measures, including but not limited to canceling or discontinuing the use of accounts and handling game virtual items matters themselves. Users are not entitled to demand from us any form of compensation or liability except for unused game virtual currency that has already been purchased. This includes but is not limited to compensation claims for not being able to continue using user accounts or game virtual items.

9. Disclaimer

9.1 Our services are provided to you “as is,” and we do not guarantee that our services are free of errors, will not be interrupted, that all defects have been corrected, or that the services will not be damaged by viruses or any other factors. Unless provided by law, we expressly declare that we do not bear any express or implied warranty liability, including but not limited to the performance, applicability, or non-infringement of our services.

9.2 Under any circumstances, we do not assume any liability for losses incurred by you during the use of our services as a result of force majeure. Force majeure in this agreement includes natural disasters, changes in laws or regulations or government directives, inherent network service features, such as domestic and overseas basic telecommunications operator failures, computer, terminal equipment, or internet-related technical defects, limited internet coverage, computer terminal equipment viruses, hacker attacks, or other unforeseeable, unavoidable, and insurmountable objective circumstances within the legal scope.

9.3 We may independently decide to change, terminate, or suspend your use of any of our services at any time without prior notice, except as required by law or regulation or agreed upon between us. If your actions violate the provisions of laws and regulations or this agreement, we have the right to terminate or suspend any services at our discretion, without assuming any responsibility toward you, and have the right to request you to assume corresponding responsibilities.

9.4 Due to the complexity of the network environment, our services may result in abnormal account data for your game characters, game items, game equipment, and game currency due to bugs, version update defects, third-party virus attacks, or any other factors. Until the cause of the data abnormality is identified, we have the right to temporarily freeze the account or several game characters associated with the account. If the data abnormality is determined to be a result of non-standard game behavior, we have the right to restore the account data to its original state before the abnormality occurred (including but not limited to retrieving transferred data from third parties), and we are not liable to you. If the data abnormality is due to your illegal or non-compliant behavior or violation of the provisions of this agreement, we have the right to take one or more measures as stipulated in Section 3 of this agreement.

9.5 To ensure fair gameplay, we prohibit players from acquiring accounts, game items, game equipment, and game currency from any third party without permission or authorization, whether through purchase, gift, or any other method. We are not responsible for third-party transactions and will not handle complaints arising from disputes related to any third-party transactions. Therefore, if you engage in such behavior and cause loss to yourself or third parties, you will bear the corresponding responsibility. If such behavior causes losses to us or our other users, we reserve the right to pursue legal action or assist other users in exercising their rights.

10.Breach of Contract and Liability Limitation

10.1 Except as otherwise specified in this agreement, you should handle and assume all legal responsibilities for any third-party complaints, lawsuits, or claims resulting from your breach of this agreement or other service terms. If your illegal or non-compliant behavior results in compensation to any third party or punishment by governmental authorities, or if any other losses are incurred by us or our affiliated entities, you should fully compensate us or our affiliated entities. You agree to defend, compensate, and hold us and/or our affiliated companies, employees, senior officers, managers, directors, and agents harmless from any claims, liability, losses, injuries, damages, costs, or expenses (including but not limited to legal fees and other expenses, as provided by law in specific countries or regions):

• a) Your access to or use of our services;
• b) Your violation or alleged violation of any terms, conditions, obligations, statements, or warranties contained in this agreement;
• c) Any materials, content, or other information provided by you or on your behalf;
• d) A violation of any applicable laws or third-party rights;
• e) Your other illegal or improper behaviors.

10.2 Under any circumstances, we are not liable for any indirect, consequential, punitive, special, disciplinary, or incidental damages (including but not limited to business, revenue, profit, use, data, or other economic losses), whether resulting from breach or tort, even if we have been informed of the possibility of such damages.

10.3 The maximum cumulative liability of us and our members, senior officers, employees, directors, advisers, and affiliated companies will not exceed your direct damage compensation (if any), and in any event, will not exceed the total fees paid by you to us in the 12 months preceding your claim. Even if we fail to provide adequate compensation through any remedies, these limits and exclusions regarding damage compensation apply.

11.Remedies

11.1 Injunctive Relief: Subject to any other rights and remedies we may have, you acknowledge and agree that if this agreement is threatened or violated, we are entitled to additional injunctive or equitable remedies without special evidence of damages. You waive any irrevocable rights to injunctive or other equitable relief and agree to seek monetary damages from us exclusively.

11.2 Our receipt of equitable remedies does not limit any other remedies obtained within the scope of applicable law.

12. Applicable Law and Dispute Resolution

12.1 This agreement is governed by and construed in accordance with the laws of Singapore, excluding its principles of conflict of laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply. You agree and acknowledge that any disputes related to this agreement or us should first be resolved through amicable consultation (any disputes requiring consultation should be notified to us in writing using the contact information provided by this agreement). If, after 30 days of consultation, no resolution is reached, any claims or legal proceedings between you and us should be unconditionally submitted to arbitration at the Singapore International Arbitration Centre (SIAC) and shall be conducted under the arbitration rules of the said commission. The arbitral award shall be final and binding on both parties. If the above arbitration clause is inapplicable to any dispute, both parties agree to submit such disputes to the courts of Singapore. Hereby, you agree and waive any objections to jurisdiction and/or forum non conveniens, whether in arbitration or judicial resolution, except as agreed to in writing by us beforehand.

12.2 As stated in applicable laws and regulations, both parties confirm that any dispute resolution proceedings, whether through arbitration or court, will be conducted on an individual basis and not in the form of collective or representative litigation. If you do not agree to this provision, you should terminate your use of our services or send us a written notice of your desire to opt out of arbitration within 30 days.

13. Notification

13.1 To the fullest extent permissible under applicable law, we may send you notifications using one or more of the following methods (including but not limited to various rules, notices, prompts, or other information related to using our services), including notifications or announcements in our games, on our website’s page announcements, game official channels, website prompts, mobile messages, emails, or other contact information provided by you.

13.2 Once we send or deliver any notification using any means described above, it is deemed received by you and has binding effects on you. If you do not agree, you should notify us in writing within 15 days after receiving such notifications. Otherwise, it will be deemed that you have accepted and agreed to such notification.

14. Amendment of the Agreement

14.1 We reserve the right to modify or amend this agreement in any way at any time without prior notice. You agree to regularly check for new information and terms related to your use of our services and to access our services, indicating your acceptance of the most recent updated agreement, as well as any provisions or policies within it. If you do not agree with any part of the current version of the agreement or policy related to your use of our services at any time, your license under this agreement will be immediately terminated, and you should cease accessing our services.

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15. Severability

15.1 If any provision of this agreement is determined to be invalid or declared illegal, invalid, or unenforceable for any reason, such provision shall be separated and deleted from this agreement, and the remainder of this agreement shall not be affected and shall remain in full force and effect. However, if class action or arbitration waiver is deemed unenforceable, illegal, or invalid, you agree that it may not be separated. In other words, you may not pursue collective litigation or arbitration under any circumstances without our prior express written consent.

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16. Non-assignment

16.1 Without our prior express written consent, you may not assign, charge, or subcontract all or any of your rights or obligations under this agreement through legal or other means. Otherwise, we may choose to terminate all services we provide to you without further notice. If the restrictions on assignment are unenforceable under the laws of your country or region of residence, this agreement will be binding on you and any recipients. However, we still reserve the right to assign, charge, or subcontract all or any of our rights or obligations under this agreement at any time.

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17. Miscellaneous

17.1 The headings of all the terms of this agreement are for convenience and have no practical meaning and cannot be used as the basis for interpreting the meaning of this agreement and its related terms.

17.2 Our failure, delay, or incomplete exercise of, or the full exercise of any rights under this agreement or rights granted by applicable law, should not be considered a waiver of those rights, nor will it affect our exercise of such rights in the future.

17.3 This agreement constitutes the complete agreement between both parties on the subject matter of this agreement and supersedes any previous written or oral agreements between you and us (if any).

17.4 Affiliated companies in this agreement refer to entities directly or indirectly controlled, controlled by this agreement, or jointly controlled by us.

17.5 This agreement may be translated into other languages. If there are any discrepancies between the English version and the versions in other languages, the English version shall prevail, except as otherwise provided by local laws and regulations.

17.6 In addition to any other limitations provided in this article, we shall not be responsible for any delays or failures to fulfill obligations due to reasons reasonably beyond our control (such as government actions, natural disasters, or events reasonably beyond our control).

17.7 You declare that you are entering into this agreement voluntarily and that apart from the compensation explicitly granted in this agreement, you do not wish to obtain any other compensation.

17.8 If this agreement conflicts with the local laws of your country or region of residence, the local laws shall prevail.

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18. Contact Us

If you have any questions about this agreement or our game services, or wish to inquire, lodge a complaint, or report, you can contact us through any of the following methods:

Contact Email: [[email protected]]

Contact Address: [N2 PTE. LTD. 61 CLUB STREET SINGAPORE (069436)]

If you are not satisfied with the games, activities, or services we have provided, or with the penalties in accordance with laws, policies, community behavior, registration, or this agreement, you should file a written complaint with our customer service center or using the above contact information within seven (7) days of receiving the notification.

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