Dear user, before you officially start the next step of the account cancellation process for this product or service, we will give you the following special instructions: After canceling the account for this product or service, unless otherwise provided by laws, regulations or this agreement, your personal information under this account will be deleted or anonymized, and related products and services that have been associated with this account will no longer be associated. Once the account is canceled, it cannot be restored, so please proceed with caution.
If you still decide to cancel your product or service account after careful consideration, we kindly request that you thoroughly read and fully comprehend the "Account Cancellation Agreement" ("The Agreement") before proceeding, and agree to the entire content of this Agreement. By initiating the cancellation process through our designated procedure or by selecting this agreement and proceeding to the next step, you are acknowledging and agreeing to comply with all the terms outlined in this agreement.
To ensure a seamless cancellation process, we kindly ask that you refrain from using this account to log in to the product or service during the lock-in period. Failure to comply with this request will be considered as a revocation of the account cancellation.
1. Inability to log in or utilize the account, resulting in the inability of your friends to interact with you within the product or service.
2. Unless otherwise specified by laws, regulations, or this agreement, the deletion or anonymization of your personal information associated with this account. Retrieval of your personal information will not be possible, and you do not have the right to request us to retrieve it. Personal information encompasses but is not limited to: avatar, nickname, achievements, recharge and consumption records, chat history, and other related content (if applicable).
3. You should be aware that upon canceling your account, any associated benefits will also be permanently deleted. In light of this, we would like to remind you to take the necessary steps to handle any related benefits or rights associated with your account before proceeding with the cancellation of this product account. Once your account is canceled, if there are existing benefits or rights (including those generated during the usage period of this product and potential future benefits), we retain the right to clear all such benefits or rights associated with that account. These benefits or rights include, but are not limited to: membership privileges, levels; unused coupons, vouchers, virtual items, and other virtual goods; undated purchased services; benefits or expected benefits that have been generated but not fully utilized. You will be solely responsible for any consequences arising from these actions.
4. Once the account for this product or service is canceled, it cannot be restored. Even if you reapply to register and log in to this product or service with the same account after cancellation, the account will be considered as a new user account. Therefore, we kindly remind you to back up any content that needs to be saved before applying for cancellation.
5. Once your account for this product or service is canceled (referring to the expiration of the lock-in period and the formal cancellation of the account), the service agreement related to this product or service that you have signed with us will terminate (except for any agreements that continue to be effective as agreed upon). However, the termination of the aforementioned service agreement does not affect the responsibilities you should bear for your use of this product or service before the account cancellation. You are still responsible for any actions taken with the account before cancellation, including but not limited to potential breach of contract, liability for damages, and fulfillment of obligations.
6. Other potential consequences resulting from account cancellation.
1. The account is legally owned by you and used for login purposes, and it complies with the relevant agreements and rules set by the service provider of that account.
2. The account is in a secure state: no sensitive operations have been performed within the two weeks prior to your application for cancellation, the account is in normal use and has no risks of being blocked or stolen.
3. Any related benefits or rights associated with the account have been settled or properly handled. Please handle your benefits or rights appropriately. If they are not dealt with before cancellation, it will be considered as your voluntary waiver of such benefits or rights.
4. The account has no pending orders, including but not limited to orders related to virtual items or merchandise generated with that account.
5. If there are creator roles in a team, intimate relationships, or other interactive relationships, ensure that such relationships are terminated.
6. The account is free from any disputes, including complaints, reports, arbitrations, litigations, etc.
3.1 Please follow the cancellation process and instructions provided by our official channels to proceed with the account cancellation. You can find the cancellation option on the relevant settings page.
3.2 By initiating the account cancellation, you agree to all the terms outlined in this cancellation agreement.
3.3 After completing step 3.2, we reserve the right to conduct a comprehensive assessment to ensure the protection of your legal rights and interests. This assessment will determine whether your account meets the criteria for cancellation, taking into consideration factors such as the security status of your account and your usage of related products and services. Moreover, in order to safeguard the security of your account and protect your property rights, we reserve the right to verify your identity during the account cancellation process to ensure that you are the authorized user of the account. If our assessment determines that your account does not meet the cancellation conditions or if the identity verification fails, your cancellation request may be unsuccessful. In such cases, please follow our guidance or contact customer service for assistance. Even if we determine that you meet the cancellation conditions, it is based on your commitment to ensuring that your account meets the aforementioned requirements. You are solely responsible for ensuring that your account qualifies for cancellation, and we do not assume any legal responsibilities in this regard.
3.4 Upon successful completion of the "identity verification" mentioned in paragraph 3.3, we consider your account cancellation application to be submitted successfully. During this period, we provide a 30-day retention period (referred to as the "lock-in period") for your account. During the lock-in period, we will temporarily retain your account's relevant information and not delete or anonymize it, unless otherwise required by laws, regulations, or relevant policies. To ensure a smooth cancellation process, please refrain from logging in to this product or service using your account during the lock-in period. Otherwise, it will be considered a withdrawal of your account cancellation application. If we do not receive any indication of withdrawal or encounter no circumstances that prevent cancellation after the lock-in period, your account will be canceled.
For specific cancellation procedures and instructions, please refer to the official announcements of this product or service. You understand and agree that during your account cancellation application period (including the lock-in period), we reserve the right to freeze your cancellation request and temporarily withhold Cancellation services if your account is involved in disputes (including but not limited to complaints, reports, lawsuits, arbitration, investigations by authorised state agencies and etc.)
3.5Please ensure you have the right to decide the cancellation of the product or service account, without infringing on the legitimate rights and interests of any third-parties, and that you are solely responsible for any complaints and disputes arising therefrom.